Volkswagen Ireland is now well underway with regards to implementing the technical solutions for diesel models affected in Europe.
For 1.2-litre and 2.0-litre diesel models we expect that it will take around 30 minutes to complete this software update, and we expect vehicles to be returned within the same day. Our objective is to achieve the applicable emissions targets without affecting engine output, fuel consumption, CO2 emissions or performance. To date, we have not seen any impact in this regard.
For the 1.6-litre TDI engine, the technical solution is also underway, the measure involves the fitting of a ‘flow transformer’ directly in front of the air mass sensor. Also, we will perform a software update to the engine management system. We expect to complete both processes in less than one hour, and we expect vehicles to be returned within the same day.
The technical measures are now available for all affected vehicle models. We have written to owners of affected vehicles to inform them that the technical measures are available for their vehicles, and to provide them with information on how to have them implemented.
If, for any reason, you have not received a letter, please contact 1850 812761 for further information.
As of November 2017, the technical measures have been implemented in over 83,000 Irish registered vehicles.
No. Our aim is to make this process as convenient as possible for you. It is free and will take less than 60 minutes. You simply need to make an appointment with your local authorised dealer. We can provide you with a mobility option if necessary.
You’ll be reassured to hear that independent testing authorities have confirmed that the technical measures have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, maximum torque and noise emissions of affected vehicles. We would also like to assure you that the implementation of the technical measures has no impact on the durability of the engine or the emissions after-treatment system.
Once completed, you will receive a certificate of completion from your authorised dealer, as proof that the technical measures have been correctly implemented.
With the Trust Building Measure, Volkswagen Group is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measures on vehicles with EA189 type diesel engines and that relate to certain parts of the engine and exhaust treatment system. The Trust Building Measure will be available for a period of 24 months from when the vehicle receives the technical measures and only to vehicles with mileage of under 250,000 km at the time the Trust Building Measure is implemented (whichever comes earlier).
Volkswagen Group has always said that implementing the technical measures has no adverse impact on fuel consumption figures, C02 emissions figures, engine output, torque, noise emissions, or durability of the engine and its components. All figures relevant to type approval for the vehicle will remain valid. The relevant regulatory authorities have expressly confirmed that the regulatory requirements are met. The confirmation also applies to the durability requirements for emission control systems. The Trust Building Measure has no bearing on this position.
With the Trust Building Measure, Volkswagen Group is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measures and should encourage more customers to have their cars updated.
Further information about the terms and scope of the Trust Building Measure will soon be available to customers from all authorised dealers and workshops for their respective vehicle brand.
The Trust Building Measure applies to all Volkswagen, Audi, Seat, Volkswagen Group and Volkswagen Commercial Vehicles models with EA189 type diesel engines that have received the technical measures.
The Trust Building Measure will be offered to all Volkswagen Group customers whose vehicles are fitted with an EA189 type diesel engine and who are having their vehicle updated as part of service 23R6 in the context of the diesel matter. It applies only to vehicles with mileage of under 250,000 km at the time the Trust Building Measure is implemented. To be eligible, customers must present proof that all manufacturer-recommended service and maintenance work has been completed (i.e. this applies to vehicles with a full service history).
The Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measures, from the date they received it (provided that all other requirements for the Trust Building Measure are met). The Trust Building Measure is linked to the vehicle identification number and would extend to a new owner if the vehicle is sold within the 24-month period covered by the application criteria.
The Trust Building Measure applies worldwide with the exception of the United States, Canada and South Korea, which are subject to different regulations.
The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, exhaust gas recirculation valve, exhaust gas recirculation pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.
The Trust Building Measure has no bearing on Volkswagen Group’s position that the technical measures do not have any negative effects on the durability of the engine and its components. The relevant regulatory authorities have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, C02 emissions figures, engine output, torque and noise emissions.
In addition to the conditions outlined above:
Yes. As above, the Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met).
If any customer has already incurred costs for relevant work performed on their vehicle, which they established to have arisen as a result of the implementation of the technical measure, Volkswagen Group will be pleased to investigate for you whether those costs will be covered by Volkswagen Group. Any requests for such cost coverage must be made to an authorised Volkswagen Group service partner within the same country as the work was conducted before 31 December 2017.