More connected than ever 

With Volkswagen We Connect 1 your vehicle can now be even more digital. A wide range of services can conveniently be accessed through the Transporter 6.1, new Caddy Cargo and Crafter via your smartphone and the We Connect1 App. The app connects your smartphone to the vehicle with an integrated eSIM card. From model year 2021, the majority of new Volkswagen Commercial Vehicles are We Connect1-ready for you.

 

We Connect

The We Connect1 package includes various vehicle reports, breakdown call and useful tools for service planning ensuring your vehicle’s information is always up to date.  The parking position finder is also included and helps to locate your vehicle. In the event of an accident, should the driver activate the ‘eCall’ button or the airbags are deployed triggering the ‘eCall’ service,  the Emergency services will be contacted directly. Vital information such as the condition and location of the vehicle will be sent to emergency response units.

Vehicle check whenever and wherever you want

We Connect1 uses your vehicle’s data to help you stay on top of your driving habits and vehicle’s health. Check all-important vehicle information from almost anywhere and see a clear overview of your data including remaining range and current mileage on your smartphone. Before you set off, Vehicle Health Report lists any warning messages, upcoming services and displays the status of the driver assistance systems. Use We Connect1 to analyse your driving habits using your vehicle's data. By making small changes to how you drive you could decrease your average fuel consumption and reduce your costs.

We Connect Plus

Many other services can be added with the We Connect Plus2 package , including enhanced safety features and improved comfort features. Use We Connect to plan your route from your sofa, receive traffic jam alerts, and get directions to the nearest petrol station. 

Get there feeling even more relaxed

Find out traffic information almost in real time and rely on the best possible route. Plan your route from your sofa, receive traffic jam alerts, and get directions to the nearest petrol station. We Connect1 will also tell you where the nearest car park is and will let you know its opening hours.

We Connect1 app download

Simply download the We Connect1 app for your smartphone operating system an connect it to your Volkswagen.

How to set up and use We Connect

Setting up We Connect is quick and easy. Simply follow the four steps listed below or follow our step by step video hereOpens an external link

1
Download the We Connect app

Download the We Connect app to your smartphone for free via the App StoreOpens an external link for iOS devices or the Play StoreOpens an external link for Android. 

2
Create your user account

Log into to the app using your Volkswagen Commercial Vehicles ID. If you haven't set up an ID yet, the app will guide you through each step of the registration process.

3
Add your Volkswagen Commercial Vehicle

Use the vehicle identification number (VIN) to add your Volkswagen Commercial Vehicle. Your VIN can be found in your registration papers and behind the windscreen of your vehicle.

4
Activate We Connect

To complete activation, follow the instructions in the app. The app includes detailed instructions for each activation option:

- Activation with the app and ignition keys

- Activation in the vehicle

- Activation in the app via activation code

- Activation via the vehicle's infotainment system

We Connect FAQs

Model

Radio

We Connect Compatible

We Connect Plus Compatible

We Upgrade functions Availability 

Caddy Cargo

Radio "Composition" with 8.25" (20.96cm) colour touch screen

Yes

Yes

No

Caddy Business

Radio "Composition" with 8.25" (20.96cm) colour touch screen

Yes

Yes

No

Caddy Edition

Radio "Composition" with 8.25" (20.96cm) colour touch screen

Yes

Yes

No

Transporter Startline

Radio "Composition Colour" with 6.5" (16.51 cm) colour touch screen

Yes

Yes

No

Transporter Trendline 

Radio "Composition Colour" with 6.5" (16.51 cm) colour touch screen

Yes

Yes

No

Transporter Highline 

Radio "Ready 2 Discover" with 8-Inch (20.3cm) touch screen with 4 speakers

Yes

Yes

Yes

ABT e-Transporter

Radio "Composition Colour" with 6.5" (16.51 cm) colour touch screen

Yes

Yes

No

Crafter Startline

Radio "Composition Audio" with thin film transistor LCD

No

No

No

Crafter Trendline

Radio "Composition Colour" with 6.5" (16.51 cm) colour touch screen

Yes

Yes

No

Crafter Highline

Radio "Composition Colour" with 6.5" (16.51 cm) colour touch screen

Yes

Yes

Yes

Grand California

Radio "Ready 2 Discover" with 8-Inch (20.3cm) touch screen with 4 speakers

Yes

Yes

Yes

Caddy Cargo

Caddy Business

Caddy Edition

Transporter Startline

Transporter Trendline 

Transporter Highline 

ABT e-Transporter

Crafter Startline

Crafter Trendline

Crafter Highline

Grand California

Disclaimer by Volkswagen

1.
To use We Connect services, you need a Volkswagen ID user account and must log in to We Connect with your user name and password. A separate We Connect contract will also need to be made online with Volkswagen AG. Basic We Connect services are available through Composition Media radios on all models except Crafter Startline. Additional We Connect Plus services are available on select models. Please consult the table above for a full breakdown of services. 
2.
Free of charge for up to one year when you order Composition Colour or up to three years with Discover Media navigation system. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.myvolkswagen.net or via the “Volkswagen We Connect” app (available in the App Store and Google Play Store) and use the services for the full duration of the agreed free period.
  • Volkswagen Group Ireland Limited (“VWGI”) believes the specifications and pricing on this website to be accurate and correct at the date of publication. Specifications, pricing, standard equipment, options, fabrics and colours are subject to change without notice by VWGI. Please note some features may be unavailable when your vehicle is built. Some vehicles are pictured with options that may be available at extra cost or may not be available on some models. Ask your authorised Volkswagen Commercial Vehicles Retailer about availability of options and verify that the vehicle you ordered includes the equipment you ordered. Prices exclude the maximum delivery charge of €950. Models shown are for illustrative purposes only.  Recommended on The Road Price (ROTR) is a guideline only.  The actual price is agreed with the Retailer. We therefore invite you to consult your Volkswagen Commercial Vehicles Retailer for further details.