Warranty and Protection

• If a manufacturing defect should arise, any authorised retailer can put it right even if you did not buy the vehicle from that authorised retailer.
• A claim for a repair under your warranty can only be made at an authorised retailer, and any claim must be made as soon as the defect arises.
• If requested, you will complete any forms, give details and provide any proof required in relation to a warranty claim. It is the customer’s responsibility to ensure that they maintain sufficient records to confirm that the vehicle has been serviced in accordance with the Manufacturer’s instructions.
• If you do not agree with an authorised retailer decision on your warranty claim, we may advise you to obtain an opinion from any other authorised retailer. Your warranty claim may be referred to the Warranty Giver which reserves the right, in its sole discretion, to determine whether the defect is warrantable or to appoint its own engineer to inspect the vehicle and/or the defect that has arisen.
• Minor accident damage will not automatically invalidate the warranty. Any damage must be repaired by an authorised retailer to the Manufacturer’s standards and you must be able to furnish the authorised retailer with any records requested to demonstrate this.
• Warranty claims will not be accepted if the defect is likely to have been caused by accident damage or subsequent repair work. 

The warranty only covers manufacturing defects. It does not cover damage or defects caused by factors outside the Manufacturer’s control or which are the result of normal wear and tear. Examples of this include:

1. Damage or defects as a result of repairs or incorrect installation of parts or accessories by an unauthorised workshop.
2. Damage or defects as a result of the installation of parts, components, software or accessories not authorised by the Warranty Giver.
3. Damage or defects which are or which may be attributable to accident damage.
4. Damage to components, equipment or software which were not part of the vehicle at the point of original manufacture.
5. Damage or defects as a result of the use of poor quality or incorrect fuels or additives.
6.  Damage or defects as a result of failure to comply with the operation instruction in the Owner's Instruction Manual, Service Schedule Book or any literature supplied by the authorised retailer or the Manufacturer. It is your responsibility to ensure that servicing is maintained in line with the Manufacturer’s instructions and sufficient records are kept to confirm this.
7.  Damage or defects caused by modifications, special fittings, conversions or additional bodywork.
8. Damage or defects caused by use of the vehicle in countries for which it has not been designed.
9. Noise and vibration related to the normal operation of the vehicle.
10. Damage or defects caused by improper handling or misuse (racing, for example).
11. Parts that have reached the end of their expected service life.
12. Damage caused by industrial pollution, climate, external heat, chemicals or mechanical force. Your Owner’s Instruction Manual tells you how to minimise such damage.
13. Parts which have reached the end of their expected shelf life

Normal maintenance, servicing and wear and tear. Items can only be considered under the wear and tear policy if the cause of the complaint cannot be associated to abnormal external influence or use, and is a manufacturing defect. Components normally subject to wear and tear include but are not limited to:

1. Brake linings and disc pads;
2. Brake discs and drums;
3. Clutch release bearings;
4. Clutch pressure plates and Authorised retailer plates (DSG clutches are covered for the full warranty offered with the vehicle);
5. Tyres;
6. Wiper blades (wiper rubbers have no warranty owing to their conditions of use);
7. Seat and backrest covers;
8. Floor coverings;
9. Spark plugs;
10. Batteries for key fobs and alarms;
11. Light bulbs (Xenon/gas discharge bulbs and LED’s are covered for the full warranty offered with the vehicle); and
12. Shock absorbers.

·         Mechanical Adjustments including:

1. Adjustments to doors, flaps, boot lids, bonnets, sunroof etc.
2. Brake adjustment.
3. Clutch adjustment.
4. Headlight adjustment.
5. Steering geometry adjustment.
6. Wheel balancing.

This list is not definitive and similar adjustable or wear and tear items are also excluded from the terms of the warranty.After six (6) months, wear and tear items will not be accepted unless a manufacturing defect can be identified by an authorised retailer as the cause.Aesthetic defects, e.g. scratches, marks, must be notified to an authorised retailer within the first thirty (30) days/600 km.

Please note that wheel balancing and wheel alignment will not be carried out under the terms of your warranty, as the frequency with which this needs to be done is dependent on individual driving technique and road conditions. We would ask that you report any defect to authorised retailer as soon as it becomes apparent. Any consequential damage arising from the continued use of a vehicle with a defect may not be covered under warranty.

Your vehicle must be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the warranty. Please ensure that you maintain sufficient records to enable the authorised retailer to confirm that the vehicle has been appropriately serviced.

In any event, please ensure that the digital service schedule has been updated by the business carrying out the service work, or detailed invoices supplied with date, mileage, plus specified parts and fluids used. Unless expressly specified in this warranty, the Warranty Giver is not responsible for any consequential loss or damage, whether direct or indirect, that arise from any incident necessitating warranty repairs.

This includes towing fees, hotel charges, alternative transport costs, loss of income, loss of business, damage to goodwill, damage to or loss of personal effects and clothing or fuel costs. These exclusions apply to all parts of the warranty. 

• In the event of warranty repairs being necessary when travelling in Europe, any authorised retailer in the country you are visiting will be able to carry out rectification work under the terms of the warranty.
• They will require the vehicle information data details contained in the front of your vehicle’s service schedule booklet to enable them to carry out the repairs. They will undertake the repairs free of charge.
• If you are travelling abroad you must take documentation showing proof of purchase and service. This helps the authorised retailer make an eligible claim or confirm that a repair was made under warranty (in the third year). 

• Authorised retailers give a warranty for their workmanship on all warranty repairs.
• The warranty on most repairs is one (1) year or 30,000 km from the date of the work, whichever occurs first.
• Should any repairs be required in that period on work carried out by an authorised retailer, the original authorised retailer will carry out such repairs free of charge, provided that:

1. Repairs are required as a direct result of faulty workmanship by that authorised retailer.
2. Repairs are not required due to normal wear and tear or other exclusions.
3. Items replaced under the terms of this warranty become the property of the Warranty Giver.

• For paint and bodywork warranty repairs, authorised retailers warrant their workmanship for a minimum of three (3) years from the date of the repair or for the remainder of the vehicle’s original warranty if this is later. 

The Warranty Giver may contact you in relation to product safety recall campaigns or service campaigns.

We would ask that you promptly comply with the instructions given.

In the event that you do not comply then the warranty may be invalidated if an incident arises that relates to the applicable product safety recall or service campaign.