Cookies Policy

We use cookies to enhance the performance of our website and personalise your online Volkswagen experience.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to work more efficiently, by remembering your actions and preferences (such as login, language, font size and other display preferences) if you've been to the website before, so you don’t have to keep re-entering them whenever you come back to the site.

They are also useful to provide information to the owners of websites. Cookies are used to measure which parts of the website people visit and to customise your experience, as well as to provide information that helps us monitor and improve the website's performance.

Description of cookies

How do we use cookies?

How to control cookies

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org  and www.allaboutcookies.org .

Our configurator tool stores information about your chosen configuration in your browser’s local storage on your device. There is no personal information stored. Our vehicle configurations change regularly and your chosen configuration may no longer be valid depending on how long it is before you return to the website. You can remove the configuration files stored in the browsers local storage by emptying the browser’s clear cookies. A number of browsers let you do this using Ctrl-Shift-Del to open the Clear All History menu.

To view and update your cookie preferences now please click here .

Cookies list

Cookies list

Name

Cookie Type

Purpose

Storage Period / Type

Feature Cookie Used

Third Party

smartSignals2UiD

Personalisation

This cookie contains an anonymous unique ID for a website user. This ID is used to recognize the user over different sessions. The data collected in this way is used for analysis and anonymous personalization of the site.

2 years
Permanent Cookie

BBO / Smart Signals
1:1 Personalization
Pre-Booking

Smart Digital

sd_survey_client

Analytics

This cookie contains a random user id and meta data information regarding the surveys the user has taken part to (e.g. survey id, display timestamp etc.)

2 years
Permanent Cookie

Survey

Smart Digital

VWD6_ENSIGHTEN_PRIVACY_BANNER_VIEWED

Necessary

This cookie stores the information whether the user has seen the cookie policy banner.

1 year
Permanent Cookie

Ensighten Privacy - Cookie Consent Management and Data Leakage Prevention Tool
Pre-Booking

Smart Digital

VWD6_ENSIGHTEN_PRIVACY_MODAL_VIEWED

Necessary

This cookie stores whether the user has viewed the cookie model .

1 year
Permanent Cookie

Ensighten Privacy - Cookie Consent Management and Data Leakage Prevention Tool
Pre-Booking

Smart Digital

VWD6_ENSIGHTEN_PRIVACY_<category name>

Necessary

This cookie stores whether the user has given his consent for the corresponding cookie category.

1 year
Permanent Cookie

Ensighten Privacy - Cookie Consent Management and Data Leakage Prevention Tool
Pre-Booking

Smart Digital

AMCV_*

Personalisation

This cookie stores information about the user, i.e. a generic user idenficiation string, the tracking optout stage etc. and is being used to identify returning visitors.

2 years
Permanent Cookie

Personalization/ 1:1 personalization, Expereince Cloud ID 

Adobe

AMCVS_*

Personalisation

This cookies stores "1" for during active session.

Session
Session Cookie

Personalization/ 1:1 personalization, Expereince Cloud ID 

Adobe

demdex

Personalisation

This cookie stores a chain of information like a generic visitor id, the tracking optout stage etc. The information of this cookie will be copied into the first party cookie "AMCV_*" to recognize the user settings for his next visit.

6 months
Permanent Cookie

Personalization/ 1:1 personalization,Adobe Audience Manager

Adobe

dextp

Personalisation

This cookie stores the timestamp of the last synchronization call with the "Demdex" service.

6 months
Permanent Cookie

Personalization/ 1:1 personalization, Adobe Audience Manager

Adobe

dpm

Personalisation

This cookies stores the information that a user id had been requested.

6 months
Permanent Cookie

Personalization/ 1:1 personalization, Adobe Audience Manager

Adobe

mbox

Personalisation

The cookie keeps a number of values to manage how the user experience campaigns lika a session id and semi-permanent browser id.

2 weeks
Permanent Cookie

Adobe Target, Personalization/ 1:1 personalization

Adobe

mboxEdgeCluster

Personalisation

Keeps track of the currently used Adobe Target edge server.

30 min
Permanent Cookie

Adobe Target, Personalization/ 1:1 personalization

Adobe

s3optout

Necessary

Used to store the opt-outs from sophus3 services.

10 years
Permanent Cookie

Webanalytics Benchmarking eDataXchange (eDX). The cookie is mentioned only to complete the list. It is not actually used as the eDX Tracking will only be implemented if the user consents.

Sophus3

_pk_uid

Personalisation

Usedto store a client identifier that is randomly generated.

13 months
Permanent Cookie

Webanalytics Benchmarking eDataXchange (eDX)

Sophus3

s_vi

Analytics

This cookie is either a first or third party cookie and contains a generic user identification string and a timestamp. Both will be used to identify users for returning visits.

2 years
Permanent Cookie

Adobe Analytics

Adobe

s_fid

Analytics

This cookie is a first party cookie and is a fallback user identification cookie in case the s_vi cookie could not be set.

2 years
Permanent Cookie

Adobe Analytics

Adobe

s_ecid

Analytics

This cookies stores the user identification string from the cookie "AMCV_*" in the format MCMID|<ECID>.

Session
Session Cookie

Adobe Analytics

Adobe

s_cc

Analytics

This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "true").

Session
Session Cookie

Adobe Analytics

Adobe

adbCDP

Analytics

This cookie stores how many dots are in the top-level domain name, i.e. "2" for www.volkswagen.fr und "3" for www.volkswagen.co.uk.

2 years
Permanent Cookie

Adobe Analytics

Adobe

s_invisit

Analytics

This cookie stores if the user visits the site for the first time; values are true or false.

Session
Session Cookie

Adobe Analytics

Adobe

s_sq

Analytics

This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous link that was clicked on by the user

Session
Session Cookie

Adobe Analytics

Adobe

s_vnum

Analytics

This cookies stores a timestamp and the visit number.

30 days
Permanent Cookie

Adobe Analytics

Adobe

sc_appvn

Analytics

This cookie stores the application name and the visit number of an application, i.e. "CMS:03".

2 years
Permanent Cookie

Adobe Analytics

Adobe

sc_prevpage

Analytics

This cookie stores the name of the previous page.

Session
Session Cookie

Adobe Analytics

Adobe

sc_prop32

Analytics

This cookies stores the application name. An application in the Volkswagen context is a platform like the CMS sites or the car configurator or CarNet.

Session
Session Cookie

Adobe Analytics

Adobe

sc_v0

Analytics

This cookies stores the campaign tracking code.

Session
Session Cookie

Adobe Analytics

Adobe

sc_v49

Analytics

This cookies stores the vanity domain.

Session
Session Cookie

Adobe Analytics

Adobe

sc_v44

Analytics

This cookies stores the internal campaign tracking code.

Session
Session Cookie

Adobe Analytics

Adobe

sc_pCmp

Analytics

This cookies stores the campaign tracking code for 7 days.

7 days
Permanent Cookie

Adobe Analytics

Adobe

sc_v17

Analytics

This cookie stores the price rate.

Session
Session Cookie

Adobe Analytics

Adobe

SESSION

Necessary

This cookie is saving the user session when logged in

7 days  / Or by Logout
Permanent Cookie

(httpOnly) VW ID / Login

Volkswagen AG/ SinnerSchrader

salt

Necessary

Unique random value for client. This is useed for decrypting the Access-Token and Refresh-Token for the AuthProxy

7 days  / Or by Logout
Permanent Cookie

(httpOnly) VW ID / Login

Volkswagen AG/ SinnerSchrader

csrf_token

Necessary

CSRF-Protection between Client and  Authproxy

7 days  / Or by Logout
Permanent Cookie

VW ID / Login

Volkswagen AG/ SinnerSchrader

auth_fags

Necessary

Base64-Encoded JSON-Object with the Feature-App-Groups and their Scopes

7 days  / Or by Logout
Permanent Cookie

VW ID / Login

Volkswagen AG/ SinnerSchrader

ulf-user-location

Necessary

This object stores the region of users in countries that have regional prices (e.g. Canada)

no expiration date
local storage item

ULF (User Location Feature)

SinnerSchrader

async-storage-uds-persisted-vehicles

Necessary

This object stores the user car configurations so that the user can find and change them in a later time 

no expiration date
indexedDB item

UDS (Garage)

SinnerSchrader

_livechat

Analytics

Contains details of live chat functionalites for reporting and functional purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_chat_number

Analytics

Contains details of Live Chat Version Used for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_client_version

Analytics

Contains details of Live Chat Version Used for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_goals_achieved

Analytics

Contains details of goals achieved for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_integration_params

Analytics

Required for live chat integration

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_last_chat_start_time

Analytics

Contains chat start time for functional purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_last_conference_id

Analytics

Contains chat operator details for functional purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_last_operator_id

Analytics

Contains chat operator details for functional purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_last_operator_key

Analytics

Contains chat operator details for functional purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_last_operator_key_per_skill

Analytics

Contains chat operator details for functional purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_last_operator_per_skill

Analytics

Contains details of site visits for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_last_visit1574079500

Analytics

Contains details of site visits for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_nick

Analytics

Contains details of agent name for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_ok_invitation

Analytics

Contains details of invitation to chat for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_page_view

Analytics

Contains details of page views for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_page_view

Analytics

Contains details of page views for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_sessionS1574079500.f400b8ee04

Analytics

Contains details of sessions for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_sessionS1574079500.f400b8ee04

Analytics

Contains details of sessions for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_visit_number0

Analytics

Contains details of visits for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

mcid

Analytics

Contains invitations for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

 lc_auto_invites_shown

Analytics

Contains details of live chat functionalites for reporting and functional purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

lc_all_invitation

Analytics

Contains details of all reports shown for data purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

mcid_done

Analytics

Contains details of chats completed for reporting purposes

3 Years
Permanent Cookie

Live Chat tool

Live Chat

Cookie Type

Personalisation

Purpose

This cookie contains an anonymous unique ID for a website user. This ID is used to recognize the user over different sessions. The data collected in this way is used for analysis and anonymous personalization of the site.

Storage Period / Type

2 years
Permanent Cookie

Feature Cookie Used

BBO / Smart Signals
1:1 Personalization
Pre-Booking

Third Party

Smart Digital